Frequently Asked Questions
Welcome to the Frequently Asked Questions (FAQ) page of Nexus Removals, your trusted removals company. Here, we address some common questions to provide you with the information you need. If you have any additional queries, please don’t hesitate to contact our friendly customer support team.
Nexus Removals offers a comprehensive range of services, including residential removals, commercial removals, man and van services, storage solutions, clearance and probate assistance. We strive to cater to all your moving and storage needs with professionalism and efficiency.
Requesting a quote is easy! Simply visit our website and fill out our online quote request form. Provide us with the necessary details such as the type of service you require, the size of your move, the locations involved, and any specific requirements. Alternatively, you can also reach out to our customer support team, and they will guide you through the quoting process.you collapse the boxes we will collect them from you for free.
Subject to availability we will be able to move you any day of the week. This includes weekends.
Yes, we understand the importance of protecting your belongings. Nexus Removals carries comprehensive insurance coverage for all our services. This includes goods in transit insurance up to £30,000 to cover any potential damage or loss during transportation. We prioritise the safety and security of your items throughout the entire moving process.
Due to fire insurance and safety purposes any flammable liquids or gases cannot be transported. Paint is not permitted due to the risk of it leaking onto other items in transit. We are also unable to transport any pets or livestock.
Nexus Removals provides a range of packing materials to ensure the safe transport of your belongings. We offer sturdy boxes, bubble wrap, packing tape, and other packing essentials. You can purchase these materials directly from us or opt for our full packing service, where our professional packers will handle the packing for you.
As part of our commitment to sustainability once your move is complete if you collapse the boxes, we will collect them from you for free.
Our team of professional movers have experience moving most items safely. Anything we are not able to move ourselves we will be able to source the appropriate specialists to do so for you.
We recommend booking our services as early as possible to secure your preferred moving date and time. Moving demand can vary throughout the year, so early booking ensures availability and allows us to make the necessary arrangements for a smooth and successful move.
We understand that circumstances may change, and adjustments may be necessary. Please contact our customer support team as soon as possible if you need to make any changes to your move details. We will do our best to accommodate your requests and ensure a seamless transition.
Yes, Nexus Removals provides flexible storage solutions to meet your specific requirements. Whether you need short-term storage during a transition period or long-term storage for your belongings, we offer secure storage facilities to keep your items safe and protected.
We hope these FAQs have addressed some of your queries, you can also check out our terms and conditions page for more information. If you have any further questions or need personalised assistance, please don’t hesitate to reach out to our dedicated customer support team. At Nexus Removals, we are committed to providing you with a smooth, reliable, and stress-free moving experience.