Clear Answers To Common Questions

You can call us directly, complete our multi-step quote form, or book a callback at a time that suits you. Providing clear and detailed information allows us to prepare an accurate, tailored quotation.

To provide a clear and accurate price, we need to understand your move properly. Gathering the right details upfront allows us to plan effectively and avoid assumptions, delays or unexpected issues later on.

Yes. Video submissions are optional but very helpful for larger or more complex moves, allowing us to assess volume, layout and access more accurately. Just email them over to us at hello@nexusremovals.com

We recommend getting in touch as early as possible, particularly if you have a fixed moving date. Early planning helps secure availability and ensures your move is prepared properly.

We carry out professional residential and commercial removals, including full house moves and office relocations. Our service is best suited to planned moves where organisation, communication and careful coordination are important.

Yes. We provide optional full and partial packing services for both home and commercial moves. Packing can be included within your quotation if you’d prefer professional support before moving day.

Yes. We regularly handle delicate, high-value and specialist items as part of a wider move. Any specific handling requirements are discussed during the survey and planning stage to ensure everything is prepared properly.

While most of our work is across Surrey and West Sussex, we also carry out longer-distance moves where careful planning and clear communication are required.

No. Packing is entirely optional. You can choose a full packing service, partial packing for selected rooms or fragile items, or pack yourself if you prefer. We can also supply high-quality packing materials and boxes if you’d like to self-pack.

We use premium, double-walled moving boxes and high-quality protective materials, prioritising recycled and eco-conscious supplies wherever possible. Packing materials can also be supplied separately for customers who prefer to pack themselves.

Yes. We provide specialist packing for antiques, artwork, fragile valuables, export wrapping and sensitive business equipment.

Yes. When our trained team carries out the packing, your items are prepared professionally and covered by insurance for complete peace of mind.

Yes. Storage can be arranged as part of a wider move or as an independent service if you simply need extra space.

All items are stored in secure containerised units, monitored 24/7, giving you complete peace of mind while your belongings are in our care.

Yes. Your items remain fully insured throughout their time in storage, ensuring they are protected at every stage.

We can collect items as part of a move or by separate arrangement, and redeliver them when you’re ready. Everything is planned carefully to minimise handling and keep the process smooth.

Yes. We provide standalone residential and commercial clearances, as well as clearance support alongside removals and storage. Every clearance is planned carefully to ensure a professional, organised service.

We can clear unwanted furniture, household contents, office equipment and general items as part of a full property, office or selective clearance. Requirements are always discussed in advance so everything is handled properly.

Yes. Many customers use our clearance service when downsizing, preparing for a move, or simply clearing unwanted items in a structured and stress-free way.

Yes. As licensed waste carriers, we ensure all items are cleared legally and responsibly. We prioritise reuse, recycling and donation wherever possible, with a strong focus on sustainability and reducing landfill.