Privacy Policy

Who We Are

Nexus Removals is a removals and storage company operating primarily across Surrey and West Sussex. References to “we”, “us” or “our” refer to Nexus Removals.

Information We Collect

We may collect the following types of personal information:

• Your name, email address and telephone number
• Collection and delivery addresses relating to your move
• Information provided through quote forms, callback requests or enquiries
• Communications sent to us by phone, email or website forms
• Basic technical information such as IP address, browser type and pages visited

How We Use Your Information

Your personal information may be used to:

• Respond to enquiries and callback requests
• Provide quotes and plan removals, storage or clearance services
• Communicate with you about bookings, availability or your move
• Improve our website and services
• Comply with legal, insurance or regulatory requirements

We only collect information that is relevant and necessary for these purposes.

Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

• To take steps prior to entering a contract or to perform a contract
• With your consent, where required
• To comply with legal obligations
• For legitimate business interests that do not override your rights

How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse or disclosure.

Access to personal information is restricted to authorised personnel where required to deliver our services.

Sharing Your Information

We do not sell or rent personal data to third parties.

Your information may be shared only where necessary, including with:

• Service providers who support our operations, such as IT or communications services
• Insurance providers where relevant to your move
• Legal or regulatory authorities where required by law

Any third parties we work with are required to handle personal data securely and in line with data protection laws.

Cookies and Analytics

Our website may use cookies or similar technologies to improve functionality and understand how visitors use the site.

You can manage or disable cookies through your browser settings. Further information may be provided via a separate cookie notice.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting or insurance requirements.

Your Data Protection Rights

You have rights under UK data protection law, including:

• The right to access your personal data
• The right to request correction of inaccurate information
• The right to request deletion of data where applicable
• The right to restrict or object to processing
• The right to data portability

To exercise any of these rights, please contact us using the details provided on our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Any updates will be published on this page.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact Nexus Removals using the contact details provided on our website.

Last updated: January 2026